Guarantee and Return Policy

REFUND POLICY

If, there is an issue with the order you receive, please email me at thorntonartstudio@gmail.com or give me a call at 502.500.2548 . I will be happy to help make things right within 14 days of receiving your order.

Because each item is custom printed per order, it costs me a lot to accept a return. **So please be sure to double check the measurements and specifications provided for each product to make sure it fits your needs** (including the sizing chart for shirts)

I put a lot of effort into making sure the print quality of every product is great, and that the measurements provided are correct. This is why I've only had a handful of returns in the past 7 years :)

HOWEVER, in the rare instance that there is something defective with the product you receive, please call me right away at 502.500.2548 and send photo evidence of the defect to thorntonartstudio@gmail.com. (please be sure to also call)

This will give me ample time to inspect the claim and get you a replacement sent out if necessary. Please note that in some instances, you may be asked to return the item to resolve the issue.

Thank you for your business!

Sincerely,

James Thornton